What is ISO?
ISO is an international standardized system for managing the consistency of company resources, services, suppliers, and products in ways that are measurable and recordable allowing the company to continually improve its services, products, and systems. All systems, services, suppliers, and products have data supported standards and specifications that must be adhered to and continually monitored. ISO audits these systems once a year to look for short comings and lays out a frame work to improve on any shortcomings if found.
What does this mean for customers?
Performance Products for Performance needs has always been a moto for Walex Products Company. The introduction of an ISO management system will allow Walex to add rigidity to that moto and continually improve service to the customer. Delivery times, product consistency, and customer service will all be monitored to increase efficiency and consistency to the end user. Customers are Walex’s focus and this system will allow Walex to continually increase service and consistent top of the line products to our customers.
Why choose ISO?
Some may say ask the question of why choose to pursue a program like this. Let’s face it we are all human and we all make mistakes even when having the best intentions. If you have ever written a paper for school, a document for work, or an article for publication it is usually proofed by and editor or another person. Think of ISO as an editor. The ISO registrar is a third party that comes in and proofs Walex products systems and services to ensure we are following through with our own commitments so Walex’s customers are more than satisfied with the products and services they have purchased. Walex’s certification is a way to guarantee customers that they receive the service they expect because and outside entity has verified the company provides exactly what it states it will provide.
What does ISO mean for Walex?
ISO will benefit not only Walex Products customer base with better products and service but will have several internal benefits as well. ISO will lead to reduced mistakes, improved process monitoring, better efficiency, and improved customer communications. Walex is always looking to improve its products and services and an ISO system provides a tool box to improve measuring, monitoring, and analyzing its products and services so Walex can continue to better itself and increase customer satisfaction.